BikeGuys is an offshoot of a local bicycle chain that has been serving the Raleigh-Durham area since 1972. We have been selling accessories online out of our warehouse since 2006. We specialize in high quality, high end accessories.
Tax Policy
North Carolina state residents are subject to sales tax.
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BikeGuys stands behind our merchandise. If you need to return an item, please return the item in the original packaging by the parcel carrier of your choice. Make sure you retain tracking information. Please include a copy of your original receipt with all returns.

Most unopened items in their original packaging may be returned for refund or credit. Items which received free shipping will have our original shipping costs deducted from the return. Closeouts, opened items, clothing, and some electronics may not be returned, please call us for details.

Returns more than 30 days after original purchase will not be accepted.

If you have received damaged or defective merchandise, or mis-shipped items please contact us immediately for remediation.

Please note that certain closeout and special order items carry a restocking fee if returned (please see item page for details).

Refused delivery: We treat refused packages as returns. Your refund will have the return shipping charges deducted.

Please keep a copy of all information until you have received your refund or replacement item(s).

Return address:
4500 Hillsborough Road
Durham, NC 27705

For more information on online returns, please call online customer service at 1-919-309-2453 or email
Tel: 1-919-309-2453
Hours: 10am-4pm ET Mon-Fri

Mailing Address: [BikeGuys shipping address]
4500 Hillsborough Rd
Durham, NC 27705